Shipping Policy

Shipping Policy – PureLivingMart

At PureLivingMart, we strive to deliver your orders in a timely and secure manner. This Shipping Policy explains how shipping works when you order products from our marketplace.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Please note that processing time is separate from shipping time.

2. Shipping Methods & Delivery Time

We offer reliable shipping options to ensure your products reach you efficiently:

Standard Shipping: 3–4 business days (Estimated)

Note: Delivery times are estimates and not guaranteed. Delays may occur due to high demand, carrier issues, or weather conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on item weight, shipping method, and destination. We charge a flat shipping fee of $2.99 for orders within the USA. Occasionally, we may offer free shipping promotions on selected products or specific order totals.

4. Tracking Orders

Once your order ships, you’ll receive a tracking number via email. You can also track your shipment by logging into your account and visiting the "My Orders" page on our website.

5. International Shipping

We ship to various countries worldwide. Please note:

International customers are responsible for any customs duties, VAT, or import taxes that may apply upon delivery according to their country’s regulations.
International delivery times may be longer due to local customs procedures.

6. Delayed or Lost Packages

While we strive for on-time delivery, occasional delays may occur. If your package:

Has not arrived within the estimated time,
Appears to be lost in transit, or
Is marked "delivered" but you have not received it,

Please contact us at support@purelivingmart.shop within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

The customer is responsible for providing the correct and complete shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for the additional shipping costs to resend the package.

8. Split Shipments

To get your items to you as fast as possible, orders with multiple items may arrive in separate packages and at different times. This often happens if items are being fulfilled from different warehouse locations.

Contact Us

If you have any questions about your shipment, our team is here to help:

Email: support@purelivingmart.shop
Website: https://purelivingmart.shop/